• Delivery 7-10 days Nationwide
  • Shaw Stairs Ltd suppliers of bespoke staircases
  • Earn Loyalty Points with every order

Delivery & Returns

Shipping :PLEASE ALSO SEE OUR FULL TERMS & CONDITIONS

  • Standard cost for small orders from £10.98 plus vat for Standard Delivery 8am to 5.30pm Monday to Friday
  • Spend £300.00 plus vat and get free delivery on stair parts only (excludes staircases manufactured)
  • Delivery Cost for Bespoke made staircases is based on distance from Our Postcode to site.

For purposes the UK includes England, Scotland, Wales, Isle of Wight and Isle of Man.

Items are placed on a three day delivery service to England, Lowlands of Scotland and Wales.

Items to the Highlands of Scotland, Isle of Wight, Isle of Man and Northern or Southern Ireland are placed on a minimum 5 day service.

Confirmation email will be sent to confirm your order if placed on our website. Items that are required next working day will be despatched if an order is received by 11am and that your items are available in stock. (please call first before ordering to check stock) There may be an extra Charge depending on Postal Area. Delivery cost is based on weight and will be at the end of shopping cart. Please allow between 5 and 7 working days for delivery unless a specific date is requested. Please see “Preferred Delivery Date” or “special instructions box” at the end of your order. If items are not received within 7 working days of your order being placed please contact us Tel: 01827 54988 or send email to: sales@shawstairs.com

Delivery: Please check all parcels for damaged or missing items. Please report any damaged or missing items to us on 01827 54988 or by email sales@shawstairs.com Items must be reported within 48 HOURS of your order being received in order for them to be replaced. We may request photographic evidence for items that are damaged as when necessary.

Please check with courier total number of all parcels are present and intact on delivery before signing your delivery ticket. If you are unsure about any item please sign on the ticket as “damaged”. Any items that have not been signed for as damaged will not be replaced. (Items cannot be replaced if a parcel is missing that has been signed for.) The company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not limited to loss of profits and liability to third parties) suffered or incurred by the buyer as a consequence of any delay in delivery. When signing for your items please ensure that you also date and write the time delivered on the courier’s sheet.

PLEASE NOTE ALL DELIVERY’S ARE NOT GUARANTEED AND BASED ON OUR COURIERS,  Shaw Stairs Cannot accept any responsibility on orders not arriving on time. We recommend not booking Carpenters untill all goods are on site and correctly checked. Shaw Stairs cannot accept liability for tradesmen bookings if delivery is late or not checked and ordered in time. Please note in order to reduce the enviromental impact of raw materials,it is necessary to use laminated and or finger jointed materials.Timber is a natural material and whilst great care is taken to match jointed pieces some colour variation is to be expected.

Returns: In respect to standard goods that the buyer has left over in respect to the volume of their original order, the buyer must return the goods to the company in their original packaging and in a condition suitable for resale, these goods are subject to a restocking charge of 15%.

Please Click Our Terms and Conditions for more information

Returns Address
Shaw Stairs Ltd
Units 4 & 5 Apollo Park
Apollo
Lichfield Rd Ind Est
Tamworth
B79 7TA

Tel: 0182754988