Shipping & Returns

Shipping PLEASE SEE OUR FULL TERMS & CONDITIONS.

For purposes the UK includes England, Scotland, Wales, Isle of Wight and Isle of Man.

Items are placed on a three day delivery service to England, Lowlands of Scotland and Wales.

Items to the Highlands of Scotland, Isle of Wight, Isle of Man and Northern 0r Southern Ireland are placed on a minimum 5 day service.

An email will be sent to confirm the order.

Items can be delivered next day if an order is received by 11am and that your items are in stock. There may be an extra Charge depending on Postal Area.

Please allow up to a maximum of 5 working days for delivery unless a specific date is requested. Please see "Preferred Delivery Date" or “special instructions box” at the end of your order.

Next working day will be on orders placed before 11am of the order day, delivery will be by end of the working day, and if an order is placed after 11am then this will follow the following day.

If items are not received within 5 working days of your order being placed please contact us Tel: 08456 444 004.

Or send email to: sales@shawstairs.com

Please check all parcels for damaged or missing items. Please report any damaged or missing items and ensure that all parts fit together i.e. Axxys brackets fit in the baluster, to us on 08456 444 004.

Items must be reported within 48 HOURS of your order being received in order for them to be replaced.

We may request photographic evidence for items that are damaged as when necessary

Please check all parcels are present and intact on delivery before signing your delivery ticket. If you are unsure about any item please sign on the ticket as "damaged". Any items that have not been signed for as damaged will not be replaced. (Items cannot be replaced if a parcel is missing that has been signed for.)

The company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not limited to loss of profits and liability to third parties) suffered or incurred by the buyer as a consequence of any delay in delivery.

When signing for your items please ensure that you also date and write the time delivered on the courier's sheet.

PLEASE NOTE ALL DELIVERY'S ARE NOT GUARANTEED AND BASED ON OUR COURIERS, Shaw Stairs Cannot except any responsibility on orders not arriving on time.

Please note in order to reduce the enviromental impact of raw materials,it is necessary to use laminated and or finger jointed materials.Timber is a natural material and whilst great care is taken to match jointed pieces some colour variation is to be expected.

Returns

Our guarantee means that if for any reason you are not satisfied with your purchase, you can return it to us within 30 days of the date you received them. The item or items have to be in their original packaging, in the same condition as you received them, unopened. We will then issue a full refund. We will only accept an "opened" package if it is faulty. Refunds will not be for any delivery charges.

All items are subject to a 15% re-stocking fee. Items that are returned after the 30 day returns period are subject to a further 10% charge.

Please follow the steps below to enable us to process your refund more efficiently:

Please contact us as soon as possible and give us a reason why the item is being returned
Please quote all invoice numbers and dates when you received the items.
In case of any damaged items, faults or missing parts, please contact us as soon as possible with a description.
Please wrap all items securely in its original packaging when returning items.
The cost of returning any items is paid for by the customer.

All returns are to be posted to:
Shaw Stairs Ltd
Units 4 /5 Apollo Park,
Lichfield Rd Ind Est,
Tamworth
B79 7TA

For security we recommend that all returned parcels are sent by recorded delivery. We will notify you when the item(s) have been received and the item(s) refunded, by a telephone call or via email.